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public:gorev:existingusermanagement [2019/05/20 16:13]
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public:gorev:existingusermanagement [2020/06/27 16:48] (current)
mgriffin [9 : Enabling a Previously Terminated User]
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 ====== GoRev Administrative Existing User Management Tutorial ====== ====== GoRev Administrative Existing User Management Tutorial ======
-Welcome to the GoRev Administrative Existing User Management Tutorial. In this tutorial, we will focus on the process of Editing Information, Managing Passwords, Terminating, and Deleting Existing Users as an Administrator in GoRev+Welcome to the GoRev Administrative Existing User Management Tutorial. In this tutorial, we will focus on the process of Editing Information, Managing Passwords, Terminating, and Deleting Existing Users as an Administrator in GoRev
 + 
 +**Note:** If you need assistance with a particular portion of this tutorial, please use the **Table of Contents** on the left hand side of this screen to navigate to the topic that you require. 
  
 ====== 1 : Navigating to the User Maintenance Window ====== ====== 1 : Navigating to the User Maintenance Window ======
-Edit information for an **Existing User** as an **Administrator** in GoRev. To beginselect the “**Users**” button located in the System Management section of the Admin Toolbar.+In order to edit information for an **Existing User** as an **Administrator** in GoRev, first, begin by clicking on the “**Users**” button located in the **System Management** section of the **Admin Toolbar**.
  
-{{:public:gorev:u1.png?800|}}+{{:public:gorev:step_1_select_the_users_button.png?900|}}
  
-====== 2 : Selecting User ====== +====== 2 : Selecting an Existing User ====== 
-Select **User** from the **Users Management** and click "**View User**” button. On the bottom right is a **Search** box to find a specific user+Once the **User Management** window is visible, please select the appropriate **User** from the **Users List** on your screen.
  
-{{:public:gorev:user_manage2.png?800|}}+{{:public:gorev:step_2_part_1_select_one_of_the_available_existing_users.png?900|}}
  
-====== 3 : Editing User Information ====== 
-the Editing User window appears on the device, you can edit any of the **User’s Information** in this window. You can  **Edit** the **User’s Facilities, Groups, or Locations**. Also, options to **Make Changes to a User’s Password**, **Terminate a User**, and **Delete a User**.  
  
-{{:public:gorev:user_manage3.png?800|}}+**NOTE:** If you have difficulty locating the required user, please use the **Search Field** present on your device to aid in your search.
  
-====== Resetting a User's Password  ====== +{{:public:gorev:step_2_part_2_utilize_the_search_field.png?900|}} 
-Click on the **Reset Password**” button on your screen+====== Viewing an Existing User ====== 
 +Next, Click on the **View User** button in this window.
  
-{{:public:gorev:user_manage6.png?800|}}+{{:public:gorev:step_3_select_the_view_user_button.png?900|}} 
 +====== 4 : Editing User Information ====== 
 +The **Editing User** window should, now, appear on your device. In this window, you will have the ability to edit the **Users Facilities, Security Groups, or Locations** by utilizing the provided fields present in the **Editing User** window.
  
-a randomly generated **Password** will be sent to the **User’s Entered Email**. +{{:public:gorev:step_4_alter_the_facility_access_permissions_and_locations.png?900|}} 
 +====== 5 : Saving the Edited Information  ====== 
 +Once you are satisfied with the revised User Information, click on the **Save Changes** button on your screen.
  
-{{:public:gorev:user_manage7.png?200|}}+{{:public:gorev:step_5_save_the_changes_made.png?900|}} 
 +====== 6 : Resetting a User's Password  ====== 
 +In addition to **Editing Existing User Information**, you, also, have the ability to **Make Changes to a User’s Password, Terminate a User, and Delete a User** as an Administrator in GoRev. To begin, please select the **appropriate User** from the **Users List** in the **User Maintenance window**.
  
-====== 5 Navigating to the Set Password Window ====== +{{:public:gorev:step_6_part_1_choose_the_correct_user.png?900|}}
-click on the “**Set Password**” button in the Editing User window+
  
-{{:public:gorev:user_manage8.png?800|}}\\ \\+Next, please click on the **View User** button on your screen.
  
-Enter the **User’s New Password** into the field provided+{{:public:gorev:step_6_part_2_click_on_view_user_to_view_the_selected_account.png?900|}}
  
-{{:public:gorev:user_manage9.png?200|}}+At this point, the **Editing User window** will appear on your device. As an Administrator, you have the ability to alter a **User’s Password** in two ways. First, you may Reset a **User’s Password** by clicking on the **Reset Password** button on your screen.
  
-====== 6 Terminating an Existing User ====== +{{:public:gorev:step_6_part_3_click_the_reset_password_button.png?900|}}
-Click on the “**Terminate**” button in the User Maintenance window+
  
-{{:public:gorev:user_manage5.png?800|}}+Once the **Reset Password** window appears on your screen, click on the **Yes** button in order to send a **randomly generated Password** to the **User’s Entered Email address**
  
-====== 7 Enabling a Previously Terminated User ====== +{{:public:gorev:step_6_part_4_click_yes_to_reset_the_password.png?900|}}
-Click on the “**Enable**” button on your screen+
  
-{{:public:gorev:user_manage11.png?800|}} 
  
-====== Saving the Edited Information ====== +====== Terminating an Existing User ====== 
-Click on the **Save Changes**” button. +In addition to Password Management, you may, also, have the ability to permanently **Terminate** and **Delete Existing Users** as an Administrator in GoRev. In order to **Terminate** an **Existing User**, please click on the **Terminate** button in the **User Maintenance** window.
  
-{{:public:gorev:user_manage4.png?800|}}+{{:public:gorev:step_7_part_1_select_the_terminate_user_button.png?900|}} 
 + 
 +Once the **Terminate User** window appears on your screen, click on the **Yes** button in order to **Terminate the User's Account**. 
 + 
 +{{:public:gorev:step_7_part_2_select_yes_to_terminate_the_user.png?900|}} 
 + 
 +**Note:** Terminating a user account is permanent and will prevent the terminated username from being enabled or used in all subsequent instances.  
 + 
 + 
 +====== 8 : Permanently Deleting a User ====== 
 +As an Administrator, you, also, have the ability to **Permanently Delete an Existing User** by clicking on the **Delete** button in the GoRev **User Maintenance window**. 
 + 
 +{{:public:gorev:step_8_part_1_click_on_the_delete_button.png?900|}} 
 + 
 +After the **Delete User** window appears on your device, click on the **Yes** button in order to **Permanently Delete** the User's account. 
 + 
 +{{:public:gorev:step_8_part_2_click_yes_to_delete_the_account.png?900|}} 
 +====== 9 : Enabling a Previously Disabled User Account ====== 
 +Lastly, as an Administrator, you, also, have the ability to **Enable a Previously Disabled User Account**. In order to **Enable a Disabled User  Account** Click on the **Enable User** button on your screen.  
 + 
 +{{:public:gorev:step_9_now_click_enable_user_to_enable.png?900|}}
  
  
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 ==== GoRev Support Team ==== ==== GoRev Support Team ====
  
-If you have any additional questions or concerns regarding the **Management of Existing Users** as an **Administrator** in GoRev, please contact the **GoRev Support Team** at +If you have any questionsconcerns, or problems regarding the **Management of Existing Users** as an **Administrator** in GoRev, please contact the **GoRev Support Team** by submitting an **IT Support Ticket**, by phone  
 + 
 +at **1-(317)-794-3900**, and/or by email at **[[ask@gorev.com|ask@gorev.com]]**.  
 + 
 +**Note:** Always submit an **IT Support Ticket** detailing the problem that you are experiencing with this portion of GoRev, if possible, as this will give GoRev Support Agents access to information that will help expedite the resolution of your issue. 
  
-**( 1-(832)-658-2209 )**.+If you are not sure how to submit an **IT Support Ticket** in GoRev, please see the [[public:gorev:itsupportticketcreation|GoRev IT Support Ticket Creation Tutorial]] for assistance
  
 [[:public:GoRev:start|Back to GoRev Guides]] [[:public:GoRev:start|Back to GoRev Guides]]
  
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