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public:gorev:gorevlauncherinstallation [2020/03/29 15:58]
mgriffin
public:gorev:gorevlauncherinstallation [2020/06/17 09:29] (current)
beth.murphy [10 : Downloading the Server File]
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 As a new GoRev user, you will receive a **GoRev Server Invitation Email** at the **Email Address** on file for your GoRev Account. As a new GoRev user, you will receive a **GoRev Server Invitation Email** at the **Email Address** on file for your GoRev Account.
  
-{{:​public:​gorev:​step_1_server_invitation_email.png?​900|IMAGE of Welcome Email}} 
  
 **Note:** If you do not receive the **GoRev Server Invitation Email** at the **Email Address** you believe to be on file for your GoRev Account, please have your **Authorized Delegate** or **Facility'​s IT Team** verify that the email entered for your GoRev Account is accurate. If the email on file is accurate and the problem persists, please call **GoRev IT Support** at **1-(317)-794-3900** so that one of our Support Agents can further assist. ​ **Note:** If you do not receive the **GoRev Server Invitation Email** at the **Email Address** you believe to be on file for your GoRev Account, please have your **Authorized Delegate** or **Facility'​s IT Team** verify that the email entered for your GoRev Account is accurate. If the email on file is accurate and the problem persists, please call **GoRev IT Support** at **1-(317)-794-3900** so that one of our Support Agents can further assist. ​
  
-====== 2 : Utilizing the GoRev Launcher Installer Link ====== 
-Once you receive the **GoRev Server Invitation Email**, please click on the **GoRev Launcher Installer Link** provided. 
- 
-{{:​public:​gorev:​step_2_gorev_launcher_installer_link.png?​900|}} ​ 
  
 ====== 3 : Running the GoRev Launcher Installer ====== ====== 3 : Running the GoRev Launcher Installer ======
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 {{:​public:​gorev:​step_7_part_2_windows_changes_to_computer.png?​900|}} {{:​public:​gorev:​step_7_part_2_windows_changes_to_computer.png?​900|}}
  
-====== 8 : Navigating ​the User Account Control Window ​======+====== 8 : Loading ​the Installing GoRev Status Bar ======
  
 +Once the **Installing GoRev** window becomes visible, please allow the **Status Bar** to load to completion.
  
-====== 9 Navigating the User Account Control Window ======+{{:public:​gorev:​step_8_installing.png?​900|}}
  
 +====== 9 : Finalizing the GoRev Launcher Installation ======
 +Now, click the **Finish** button to finalize the **GoRev Launcher** installation process.
  
 +{{:​public:​gorev:​step_9_finishing_the_installation.png?​900|}}
  
 +At this point, the **GoRev Launcher** icon will be present on your home screen.
  
-Step 2aYou may run into a situation where the new installer was unable ​to pull settings files from the old installation. ​ You will see an error message like the one below. ​ In this situation, you will need to reapply ​the server’s settings by running the specific GoRev server configuration scriptPlease also knowwhenever a new user is setup the system will automatically attach a copy of this script ​on the email sent or see below regarding how you can force it to send a new one to any user at any time.+====== 10 Downloading ​the Server File ====== 
 +In order to successfully utilize GoRev, you will also need to download ​the **Server** fileTo beginnavigate to the **GoRev Server Invitation** email and click on the attached file present on your screen
  
-{{:​venture:​gorev:​gorev_support:​launchererror.png?​400|}} 
-  
  
-Step 3:  Uninstall ​the old GoRev installation package. ​ Be sure to uninstall ​the correct one.   You can see the new one has the actual purple icon (do not uninstall ​this one).  Instead look for the one that has the old icon OR has the oldest installation date.+Once the Drop Down menu becomes visible, select ​the **Open** button in this window
  
-{{:​venture:​gorev:​gorev_support:​launcheruninstall.jpg?​400|}} ​ 
  
  
-======Using the new GoRev Launcher======+====== ​12 : Resolving ​the No Servers Available Error ====== 
 +In the instance that you receive the, **"No Servers Available Error"​**,​ it is likely that the server installation was not installed. In this situation, please return to the **GoRev Server Invitation** email and download the Server Attachment detailed in the steps above. ​
  
-The new GoRev Icon will look like this on the desktop 
- 
-{{:​venture:​gorev:​gorev_support:​launchericon.png|}} 
    
 +{{:​public:​gorev:​no_servers.png?​700|}}
  
-When it launches you will now see the below. ​  +**Note:** If you have **GoRev.exe** installed on your devicethis may prevent **GoRev Launcher** from utilizing ​the new server filePlease follow the steps above and re-install ​the server file 
-**A**, click on the server ​you want to login to and **B**, click on Launch ​GoRev as soon as the button allows you to (after it has processed updates) If you want it to automatically launch GoRev after updates have processed check on the Launch GoRev automatically box.+
  
-{{:venture:​gorev:​gorev_support:​launcherscreen.png?​400|}} ​+====== 13 Uninstalling GoRev.exe ====== 
 +Now, if you have previously downloaded **GoRev.exe**,​ please navigate to and uninstall **GoRev.exe**. To begin, navigate to the **Apps and Features** section on your device
  
 +{{:​public:​gorev:​step_13_part_1_apps_and_features.png?​600|}}
  
-======Regenerating ​the GoRev Server Configuration Script======+Next, select ​the **GoRev icon** with the oldest installation date.
  
-In GoRev go to Admin>​Users and either right click and click send Invite or double click on the username and then click the Send Invite button. ​ Please know, the GoRev Server Configuration script should be kept secure. ​ You should not send this script to random users and instead should maintain access to it within your IT or authorized delegates.+{{:​public:​gorev:​step_13_part_2_apps_and_features.png?600|}}
  
-Within a user:+At this point, click the **Uninstall** button to uninstall GoRev.exe. ​
  
-{{:​venture:​gorev:​gorev_support:​launcherinvite.png?400|}} +{{:​public:​gorev:​step_13_part_3_uninstall_buttons.png?​600|}} 
- + 
 +======Using the new GoRev Launcher====== 
 + 
 +{{:​venture:​gorev:​gorev_support:​launchericon.png|}}
  
-Right click menu: 
  
-{{:​venture:​gorev:​gorev_support:​launcherinvite2.png?​400|}} 
    
 ====== Additional Resources ====== ====== Additional Resources ======
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