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public:gorev:gorevlauncherinstallation [2020/03/29 17:52]
mgriffin [11 : Opening the GoRev Server File]
public:gorev:gorevlauncherinstallation [2020/06/17 09:29] (current)
beth.murphy [10 : Downloading the Server File]
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 As a new GoRev user, you will receive a **GoRev Server Invitation Email** at the **Email Address** on file for your GoRev Account. As a new GoRev user, you will receive a **GoRev Server Invitation Email** at the **Email Address** on file for your GoRev Account.
  
-{{:​public:​gorev:​step_1_server_invitation_email.png?​900|IMAGE of Welcome Email}} 
  
 **Note:** If you do not receive the **GoRev Server Invitation Email** at the **Email Address** you believe to be on file for your GoRev Account, please have your **Authorized Delegate** or **Facility'​s IT Team** verify that the email entered for your GoRev Account is accurate. If the email on file is accurate and the problem persists, please call **GoRev IT Support** at **1-(317)-794-3900** so that one of our Support Agents can further assist. ​ **Note:** If you do not receive the **GoRev Server Invitation Email** at the **Email Address** you believe to be on file for your GoRev Account, please have your **Authorized Delegate** or **Facility'​s IT Team** verify that the email entered for your GoRev Account is accurate. If the email on file is accurate and the problem persists, please call **GoRev IT Support** at **1-(317)-794-3900** so that one of our Support Agents can further assist. ​
  
-====== 2 : Utilizing the GoRev Launcher Installer Link ====== 
-Once you receive the **GoRev Server Invitation Email**, please click on the **GoRev Launcher Installer Link** provided. 
- 
-{{:​public:​gorev:​step_2_gorev_launcher_installer_link.png?​900|}} ​ 
  
 ====== 3 : Running the GoRev Launcher Installer ====== ====== 3 : Running the GoRev Launcher Installer ======
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 {{:​public:​gorev:​step_9_finishing_the_installation.png?​900|}} {{:​public:​gorev:​step_9_finishing_the_installation.png?​900|}}
 +
 +At this point, the **GoRev Launcher** icon will be present on your home screen.
  
 ====== 10 : Downloading the Server File ====== ====== 10 : Downloading the Server File ======
 In order to successfully utilize GoRev, you will also need to download the **Server** file. To begin, navigate to the **GoRev Server Invitation** email and click on the attached file present on your screen. ​ In order to successfully utilize GoRev, you will also need to download the **Server** file. To begin, navigate to the **GoRev Server Invitation** email and click on the attached file present on your screen. ​
  
-{{:​public:​gorev:​step_10_part_1_server_install_first_part.png?​900|}} 
  
 Once the Drop Down menu becomes visible, select the **Open** button in this window. ​ Once the Drop Down menu becomes visible, select the **Open** button in this window. ​
  
-{{:​public:​gorev:​step_10_part_2_server_install_click_open.png?​900|}} 
  
-====== 11 : Opening the GoRev Server File ====== 
  
-In the instance that **Trustworthy Source** warning appears on your screen, please ​click **open** in order to successfully download ​the **GoRev Server**.+====== 12 : Resolving the No Servers Available Error ====== 
 +In the instance that you receive the, **"No Servers Available Error"**, it is likely that the server installation was not installed. In this situation, please ​return ​to the **GoRev Server ​Invitation** email and download the Server Attachment detailed in the steps above
  
-{{:​public:​gorev:​step_11_part_1_trutworthy_source_click_yes.png?900|}} +  
-====== 12 : Navigating the User Account Control Window ======+{{:​public:​gorev:​no_servers.png?700|}}
  
 +**Note:** If you have **GoRev.exe** installed on your device, this may prevent **GoRev Launcher** from utilizing the new server file. Please follow the steps above and re-install the server file.  ​
  
 +====== 13 : Uninstalling GoRev.exe ======
 +Now, if you have previously downloaded **GoRev.exe**,​ please navigate to and uninstall **GoRev.exe**. To begin, navigate to the **Apps and Features** section on your device. ​
  
 +{{:​public:​gorev:​step_13_part_1_apps_and_features.png?​600|}}
  
-Step 2a: You may run into a situation where the new installer was unable to pull settings files from the old installation. ​ You will see an error message like the one below. ​ In this situationyou will need to reapply ​the server’s settings by running the specific ​GoRev server configuration script. Please also know, whenever a new user is setup the system will automatically attach a copy of this script on the email sent or see below regarding how you can force it to send a new one to any user at any time.+Nextselect ​the **GoRev icon** with the oldest installation date.
  
-{{:venture:gorev:gorev_support:​launchererror.png?400|}} +{{:public:gorev:step_13_part_2_apps_and_features.png?600|}}
- +
  
-Step 3:  ​Uninstall ​the old GoRev installation package. ​ Be sure to uninstall ​the correct one.   You can see the new one has the actual purple icon (do not uninstall this one).  Instead look for the one that has the old icon OR has the oldest installation date. +At this point, click the **Uninstall** button ​to uninstall ​GoRev.exe
- +
-{{:​venture:​gorev:​gorev_support:​launcheruninstall.jpg?​400|}} ​+
  
 +{{:​public:​gorev:​step_13_part_3_uninstall_buttons.png?​600|}}
  
 ======Using the new GoRev Launcher====== ======Using the new GoRev Launcher======
- 
-The new GoRev Icon will look like this on the desktop 
  
 {{:​venture:​gorev:​gorev_support:​launchericon.png|}} {{:​venture:​gorev:​gorev_support:​launchericon.png|}}
-  
- 
-When it launches you will now see the below.  ​ 
-**A**, click on the server you want to login to and **B**, click on Launch GoRev as soon as the button allows you to (after it has processed updates). ​ If you want it to automatically launch GoRev after updates have processed check on the Launch GoRev automatically box. 
- 
-{{:​venture:​gorev:​gorev_support:​launcherscreen.png?​400|}} ​ 
- 
- 
-======Regenerating the GoRev Server Configuration Script====== 
- 
-In GoRev go to Admin>​Users and either right click and click send Invite or double click on the username and then click the Send Invite button. ​ Please know, the GoRev Server Configuration script should be kept secure. ​ You should not send this script to random users and instead should maintain access to it within your IT or authorized delegates. 
- 
-Within a user: 
- 
-{{:​venture:​gorev:​gorev_support:​launcherinvite.png?​400|}} 
-  
  
-Right click menu: 
  
-{{:​venture:​gorev:​gorev_support:​launcherinvite2.png?​400|}} 
    
 ====== Additional Resources ====== ====== Additional Resources ======
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