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public:gorev:itremotesupport [2020/01/12 20:04]
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 ====== GoRev IT Remote Support Tutorial ====== ====== GoRev IT Remote Support Tutorial ======
-Welcome to the GoRev IT Remote Support Tutorial. In this tutorial, we will focus on the process of Starting ​a Screen Connect Session in GoRev. A **Screen Connect Session** will allow **GoRev IT Support Agents** to see your computer screen and remotely ​help you with your problem.+Welcome to the **GoRev IT Remote Support Tutorial**. In this tutorial, we will focus on the process of starting ​**Screen Connect Session** in GoRev. A **Screen Connect Session** will allow **GoRev IT Support Agents** to see your computer screen and remotely ​assist ​you with your GoRev issue
  
 **Note:** If you need assistance with a particular portion of this tutorial, please use the **Table of Contents** on the left hand side of this screen to navigate to the topic that you require. ​ **Note:** If you need assistance with a particular portion of this tutorial, please use the **Table of Contents** on the left hand side of this screen to navigate to the topic that you require. ​
  
-====== ​1 : Starting ​a Screen Connect Session ====== +====== ​ What is a Screen Connect Session====== 
-**Screen Connect Session** ​can be started ​in three waysFirst, a **Screen Connect Session** can be started ​by clicking on the “**Support**” button on the GoRev Login Screen+When calling into **GoRev Support**, one of our **Support Agents** may ask you to start a **Screen Connect Session** in order to remotely access your computer, gain additional problem information,​ and solve the issue you are experiencingAs a GoRev user, a **Screen Connect Session** can be started ​in three main ways
  
-{{:​public:​gorev:​wsupport1.png?800|}}+====== 1Starting the Session on The GoRev Login Screen ======
  
-Second, a **Screen Connect Session** can be started by clicking on the “**Support**” button present in the Toolbar of the GoRev Homepage. ​+==== Using The GoRev Login Support Button ====
  
-{{:​public:​gorev:​wsupport2.png?800|}}+First, as a GoRev user, a **Screen Connect Session** can be started on the **GoRev Login Screen**. To begin, click on the **"​Support"​** button on the GoRev Login screen
  
-Lastly, a **Screen Connect Session** can be started by navigating to our website, **www.gorev.com**, and clicking on the **Screen Connect** button near the bottom of the homepage. ​+{{:public:gorev:​it_remote_support_login_screen_blank.png?800|}}
  
-{{:​public:​gorev:​screenconnect_button_gorev_website.png?800|}}+==== Utilizing The Screenconnect Icon ==== 
 +After the "​Support Help" window becomes visible, please click on the **"​Screenconnect"​** button in this window
  
-====== ​2 : Security Window ​====== +{{:​public:​gorev:​step_1_part_2_we_re_here_to_help.png?​795|}} 
-After starting the **Screen Connect Session**, a **Security Window** may appear on your screen. If this occurs, please click on the button in this window that allows the **Screen Connect** program to run. +==== Starting a New Session ​====
  
-{{:​public:​gorev:​security_window.png?800|}}+At this point, a **ConnectWise Control** window will be present on your screen. To continue, please click on the **Red Arrow** next to **Start a New Session** in this window
  
-====== 3 Screen Connect Session Begins ====== +{{:public:​gorev:​it_remote_support_start_a_new_session_red_arrow.png?803|}}
-Once the Support Help Window appears on your screen, a **GoRev Support Agent** will be connected to your device and the **Screen Connect Session** will begin+
  
-{{:​public:​gorev:​edited_support_help_screen_visible.png?​800|}}+==== Finalizing Session Details ====
  
 +Once the **"​Join Session"​** window appears on your screen, please enter your **Name** into the corresponding field provided. ​
  
-====== 4 Screen Connect thru GoRev.com ======+{{:public:​gorev:​it_remote_support_your_name_field.png?807|}}
  
-Loading a  **Screen Connect Session** can be started by navigating to our website, **www.gorev.com**and clicking ​on the **Screen Connect** button ​near the bottom of the homepage+Nowclick on the **"Start Session"​** button ​in this window
  
-{{:​public:​gorev:​screenconnect_button_gorev_website.png?800|}}+{{:​public:​gorev:​it_remote_support_start_session_button.png?815|}}
  
 +==== Navigating Security Windows ====
 +**Note:** After starting the **Screen Connect Session**, a **Security Window** may appear on your screen. If this occurs, please click on the button in this window that allows the **Screen Connect** program to run. 
  
-A web page will appearplease start new session+{{:​public:​gorev:​it_remote_support_security_window.png?​797|}} 
 +==== Screen Connect Session Window ==== 
 +Once a **"​Your Computer is Being Controlled By"** banner appears on your screen, a **GoRev Support Agent** will be connected to your device and the **Screen Connect Session** will begin
  
-{{:wiki:itsupport1.png?nolink&​800|}}+{{:public:gorev:​step_1_part_8_computer_being_controlled_.png?900|}} 
 +====== 2. Starting the Session on The GoRev Homepage ====== 
 +  
 +==== Using The GoRev Homepage Support Button ==== 
 +Second, as a GoRev user, you will have the ability to start a **Screen Connect Session** on the **GoRev Homepage**. To begin, click on the **"​Support"​** button in the GoRev Homepage Toolbar. ​
  
 +{{:​public:​gorev:​step_2_part_1_select_the_support_button.png?​900|}}
  
-Identify yourself with your **GoRev Login ID** 
  
-{{:​wiki:​itsupport2.png?​nolink&​800|}} 
  
 +==== Utilizing The Screenconnect Icon ====
 +After the "​Support Help" window becomes visible, please click on the **"​Screenconnect"​** button in this window. ​
  
 +{{:​public:​gorev:​step_2_part_2_click_on_the_screenconnect_button.png?​900|}}
  
-Finallyfollow ​the prompts ​to complete ​a screen ​connect sessionSave the filethen open thru the download menu in your web browser, ​finally ​run the download.  +==== Starting a New Session ==== 
-  + 
-{{:wiki:itsupport3.png?nolink&​800|}}+At this point, a **ConnectWise Control** window will be present on your screen. To continueplease click on the **Red Arrow** next to **Start ​New Session** in this window.  
 + 
 +{{:​public:​gorev:​step_2_part_3_clicking_to_start_your_new_session.png?​900|}} 
 + 
 +==== Finalizing Session Details ==== 
 + 
 +Once the **"​Join Session"​** window appears on your screen, please enter your **Name** into the corresponding field provided 
 + 
 +{{:​public:​gorev:​step_2_part_4_enter_your_name_into_the_field_.png?​900|}} 
 + 
 +Then, click on the **"​Start Session"​** button in this window.  
 + 
 +{{:​public:​gorev:​step_2_part_5_click_the_start_session_button.png?​900|}} 
 + 
 +==== Navigating Security Windows ==== 
 +**Note:** After starting ​the **Screen Connect Session**a **Security Window** may appear on your screen. If this occurs, please click on the button ​in this window that allows the **Screen Connect** program to run.  
 + 
 +{{:​public:​gorev:​step_2_part_6_security_warning_pop_up.png?​900|}} 
 +==== Screen Connect Session Window ==== 
 +Once a **"​Your Computer is Being Controlled By"** banner appears on your screen, a **GoRev Support Agent** will be connected to your device and the **Screen Connect Session** will begin.  
 + 
 +{{:​public:​gorev:​step_2_part_7_it_support_connected_to_your_device.png?​900|}} 
 +====== 3. Starting the Session on The GoRev Website ====== 
 + 
 +==== Navigating to the GoRev Website ==== 
 +Third, as a GoRev user, a **Screen Connect Session** can be started on the **GoRev Website**. To begin, please navigate to **www.gorev.com** using your preferred ​web browser.  
 + 
 +{{:​public:​gorev:​step_3_part_1_go_to_gorev.com.png?​900|}} 
 + 
 +==== Using the GoRev Website Screenconnect Button ==== 
 +Once **GoRev.com** is visibleplease scroll down to the bottom of the webpage and click on the **"​Screenconnect"​** button at the bottom of your screen.  
 + 
 +{{:​public:​gorev:​step_3_part_2_click_on_the_red_screenconnect_rectangle.png?​900|}} 
 +==== Starting a New Session ==== 
 + 
 +At this point, a **ConnectWise Control** webpage will be present on your screen. To continue, please click on the **Red Arrow** next to **Start a New Session** on this page.   
 + 
 +{{:​public:​gorev:​step_3_part_3_now_start_the_new_session.png?​900|}} 
 + 
 +==== Finalizing Session Details ==== 
 + 
 +Once the **"​Join Session"​** window appears on your screen, please enter your **Name** into the corresponding field provided.  
 + 
 +{{:​public:​gorev:​step_3_part_4_enter_your_name_for_the_session.png?​900|}} 
 + 
 +Then, click on the **"​Start Session"​** button in this window.  
 + 
 +{{:​public:​gorev:​step_3_part_5_click_start_session.png?​900|}} 
 +==== Navigating Security Windows ==== 
 +**Note:** After starting the **Screen Connect Session**, a **Security Window** may appear on your screen. If this occurs, please click on the button in this window that allows the **Screen Connect** program to run.  
 + 
 +{{:​public:​gorev:​step_3_part_6_click_yes_to_continue.png?​900|}} 
 + 
 +==== Screen Connect Session Window ==== 
 +Once a **"​Your Computer is Being Controlled By"** banner appears on your screen, a **GoRev Support Agent** will be connected to your device and the **Screen Connect Session** will begin.  
 + 
 +{{:public:​gorev:​step_3_part_7_the_it_agent_is_now_connected_.png?​900|}} 
 + 
 + 
 +====== 4. Starting the Session Using Help.GoRev.com ====== 
 + 
 +==== Navigating to the GoRev Website ==== 
 +Lastly, as a GoRev user, a **Screen Connect Session** can be started by utilizing **Help.GoRev.com**. To begin, please enter **help.gorev.com** into the **URL Field** of your preferred web browser.  
 + 
 +{{:​public:​gorev:​step_4_part_1_go_to_the_help.gorev_website.png?​900|}} 
 + 
 +**Note:** Please make sure that you enter **help.gorev.com** into the **URL Field**, not **www.help.gorev.com**,​ as the **www.** will cause the URL not to function properly.  
 +==== Starting a New Session ==== 
 +At this point, a **ConnectWise Control** webpage will be present on your screen. To continue, please click on the **Red Arrow** next to **Start a New Session** on this page.   
 + 
 +{{:​public:​gorev:​step_4_part_2_start_your_new_session.png?​900|}} 
 + 
 +==== Finalizing Session Details ==== 
 + 
 +Once the **"​Join Session"​** window appears on your screen, please enter your **Name** into the corresponding field provided.  
 + 
 +{{:​public:​gorev:​step_4_part_3_enter_the_name_for_your_new_session.png?​900|}} 
 + 
 +Then, click on the **"​Start Session"​** button in this window.  
 + 
 +{{:​public:​gorev:​step_4_part_4_start_your_new_session.png?​900|}} 
 + 
 +==== Navigating Security Windows ==== 
 +**Note:** After starting the **Screen Connect Session**, a **Security Window** may appear on your screen. If this occurs, please click on the button in this window that allows the **Screen Connect** program to run.  
 + 
 +{{:​public:​gorev:​step_4_part_5_security_window_for_your_new_session.png?​900|}} 
 + 
 +==== Screen Connect Session Window ==== 
 +Once a **"​Your Computer is Being Controlled By"** banner appears on your screen, a **GoRev Support Agent** will be connected to your device and the **Screen Connect Session** will begin.  
 + 
 +{{:​public:​gorev:step_4_part_6_new_session_successfully_connected_.png?900|}}
 ====== Additional Resources ====== ====== Additional Resources ======
  
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