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public:gorev:itremotesupport [2020/02/13 21:02]
sgriffin
public:gorev:itremotesupport [2020/02/20 15:20] (current)
sgriffin [Screen Connect Session Window]
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 First, as a GoRev user, a **Screen Connect Session** can be started on the **GoRev Login Screen**. To begin, click on the **"​Support"​** button on the GoRev Login screen. ​ First, as a GoRev user, a **Screen Connect Session** can be started on the **GoRev Login Screen**. To begin, click on the **"​Support"​** button on the GoRev Login screen. ​
  
-{{:​public:​gorev:​wsupport1.png?800|}}+{{:​public:​gorev:​it_remote_support_login_screen_blank.png?800|}}
  
 ==== Utilizing The Screenconnect Icon ==== ==== Utilizing The Screenconnect Icon ====
 After the "​Support Help" window becomes visible, please click on the **"​Screenconnect"​** button in this window. ​ After the "​Support Help" window becomes visible, please click on the **"​Screenconnect"​** button in this window. ​
  
-IMAGERed box around Screenconnect button +{{:public:​gorev:​it_remote_support_screenconnect_button.png?​800|}}
 ==== Starting a New Session ==== ==== Starting a New Session ====
  
 At this point, a **ConnectWise Control** window will be present on your screen. To continue, please click on the **Red Arrow** next to **Start a New Session** in this window. ​ At this point, a **ConnectWise Control** window will be present on your screen. To continue, please click on the **Red Arrow** next to **Start a New Session** in this window. ​
  
-IMAGEConnectWise Control Window with box around red arrow+{{:public:​gorev:​it_remote_support_start_a_new_session_red_arrow.png?​803|}}
  
 ==== Finalizing Session Details ==== ==== Finalizing Session Details ====
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 Once the **"​Join Session"​** window appears on your screen, please enter your **Name** into the corresponding field provided. ​ Once the **"​Join Session"​** window appears on your screen, please enter your **Name** into the corresponding field provided. ​
  
-IMAGERed Box around Your Name Field+{{:public:​gorev:​it_remote_support_your_name_field.png?​807|}}
  
 Once you are finished, click on the **"​Start Session"​** button in this window. ​ Once you are finished, click on the **"​Start Session"​** button in this window. ​
  
-IMAGERed Box around Start Session button+{{:public:​gorev:​it_remote_support_start_session_button.png?​815|}}
  
 ==== Navigating Security Windows ==== ==== Navigating Security Windows ====
 **Note:** After starting the **Screen Connect Session**, a **Security Window** may appear on your screen. If this occurs, please click on the button in this window that allows the **Screen Connect** program to run.  **Note:** After starting the **Screen Connect Session**, a **Security Window** may appear on your screen. If this occurs, please click on the button in this window that allows the **Screen Connect** program to run. 
  
-IMAGE: Red Box around Run +{{:​public:​gorev:​it_remote_support_security_window.png?797|}}
- +
-{{:​public:​gorev:​security_window.png?800|}} +
 ==== Screen Connect Session Window ==== ==== Screen Connect Session Window ====
 Once a **"​Your Computer is Being Controlled By"** banner appears on your screen, a **GoRev Support Agent** will be connected to your device and the **Screen Connect Session** will begin. ​ Once a **"​Your Computer is Being Controlled By"** banner appears on your screen, a **GoRev Support Agent** will be connected to your device and the **Screen Connect Session** will begin. ​
  
-IMAGE of Screen Connect Session+{{:​public:​gorev:​your_computer_is_being_controlled_by_window.png?​900|}}
  
 ====== 2. Starting the Session on The GoRev Homepage ====== ====== 2. Starting the Session on The GoRev Homepage ======
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 Second, as a GoRev user, you will have the ability to start a **Screen Connect Session** on the **GoRev Homepage**. To begin, click on the **"​Support"​** button in the GoRev Homepage Toolbar. ​ Second, as a GoRev user, you will have the ability to start a **Screen Connect Session** on the **GoRev Homepage**. To begin, click on the **"​Support"​** button in the GoRev Homepage Toolbar. ​
  
-IMAGERed Box around Support button on homepage toolbar+{{:public:​gorev:​it_remote_support_support_button_homepage.png?​900|}} 
  
-{{:​public:​gorev:​wsupport2.png?​800|}} 
  
 ==== Utilizing The Screenconnect Icon ==== ==== Utilizing The Screenconnect Icon ====
 After the "​Support Help" window becomes visible, please click on the **"​Screenconnect"​** button in this window. ​ After the "​Support Help" window becomes visible, please click on the **"​Screenconnect"​** button in this window. ​
  
-IMAGERed box around Screenconnect button+{{:public:​gorev:​it_remote_support_were_here_to_help_window.png?​900|}}
  
 ==== Starting a New Session ==== ==== Starting a New Session ====
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 At this point, a **ConnectWise Control** window will be present on your screen. To continue, please click on the **Red Arrow** next to **Start a New Session** in this window. ​ At this point, a **ConnectWise Control** window will be present on your screen. To continue, please click on the **Red Arrow** next to **Start a New Session** in this window. ​
  
-IMAGEConnectWise Control Window with box around red arrow+{{:public:​gorev:​it_remote_support_start_a_new_session_homepage_version.png?​900|}}
  
 ==== Finalizing Session Details ==== ==== Finalizing Session Details ====
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 Once the **"​Join Session"​** window appears on your screen, please enter your **Name** into the corresponding field provided. ​ Once the **"​Join Session"​** window appears on your screen, please enter your **Name** into the corresponding field provided. ​
  
-IMAGERed Box around Your Name Field+{{:public:​gorev:​it_remote_support_your_name_homepage_version.png?​900|}}
  
 Once you are finished, click on the **"​Start Session"​** button in this window. ​ Once you are finished, click on the **"​Start Session"​** button in this window. ​
  
-IMAGERed Box around Start Session button+{{:public:​gorev:​it_remote_support_start_session_homepage_version.png?​900|}}
  
 ==== Navigating Security Windows ==== ==== Navigating Security Windows ====
 **Note:** After starting the **Screen Connect Session**, a **Security Window** may appear on your screen. If this occurs, please click on the button in this window that allows the **Screen Connect** program to run.  **Note:** After starting the **Screen Connect Session**, a **Security Window** may appear on your screen. If this occurs, please click on the button in this window that allows the **Screen Connect** program to run. 
  
-IMAGE: Red Box around Run +{{:​public:​gorev:​it_remote_support_security_window_homepage_version.png?900|}}
- +
-{{:​public:​gorev:​security_window.png?800|}}+
  
 ==== Screen Connect Session Window ==== ==== Screen Connect Session Window ====
 Once a **"​Your Computer is Being Controlled By"** banner appears on your screen, a **GoRev Support Agent** will be connected to your device and the **Screen Connect Session** will begin. ​ Once a **"​Your Computer is Being Controlled By"** banner appears on your screen, a **GoRev Support Agent** will be connected to your device and the **Screen Connect Session** will begin. ​
  
-IMAGE of Screen Connect Session+{{:​public:​gorev:​your_computer_is_being_controlled_by_window.png?​900|}}
  
 ====== 3. Starting the Session on The GoRev Website ====== ====== 3. Starting the Session on The GoRev Website ======
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 Third, as a GoRev user, a **Screen Connect Session** can be started on the **GoRev Website**. To begin, please navigate to **www.gorev.com** using your preferred web browser. ​ Third, as a GoRev user, a **Screen Connect Session** can be started on the **GoRev Website**. To begin, please navigate to **www.gorev.com** using your preferred web browser. ​
  
-IMAGE: www.gorev.com with red box around URL  +{{:​public:​gorev:​it_remote_support_gorev_website_url.png?900|}}
- +
-{{:​public:​gorev:​screenconnect_button_gorev_website.png?800|}}+
  
 ==== Using the GoRev Website Screenconnect Button ==== ==== Using the GoRev Website Screenconnect Button ====
 Once **GoRev.com** is visible, please scroll down to the bottom of the webpage and click on the **"​Screenconnect"​** button at the bottom of your screen. ​ Once **GoRev.com** is visible, please scroll down to the bottom of the webpage and click on the **"​Screenconnect"​** button at the bottom of your screen. ​
  
-IMAGEred box around Screenconnect button on webpage+{{:public:​gorev:​it_remote_support_screen_connect_button_webpage.png?​900|}}
  
 ==== Starting a New Session ==== ==== Starting a New Session ====
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 At this point, a **ConnectWise Control** webpage will be present on your screen. To continue, please click on the **Red Arrow** next to **Start a New Session** on this page.  ​ At this point, a **ConnectWise Control** webpage will be present on your screen. To continue, please click on the **Red Arrow** next to **Start a New Session** on this page.  ​
  
-IMAGEConnectWise Control Webpage with box around red arrow+{{:public:​gorev:​it_remote_support_start_a_new_session_website_version.png?​900|}}
  
 ==== Finalizing Session Details ==== ==== Finalizing Session Details ====
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 Once the **"​Join Session"​** window appears on your screen, please enter your **Name** into the corresponding field provided. ​ Once the **"​Join Session"​** window appears on your screen, please enter your **Name** into the corresponding field provided. ​
  
-IMAGERed Box around Your Name Field+{{:public:​gorev:​it_remote_support_your_name_webpage_version.png?​900|}}
  
 Once you are finished, click on the **"​Start Session"​** button in this window. ​ Once you are finished, click on the **"​Start Session"​** button in this window. ​
  
-IMAGERed Box around Start Session button+{{:public:​gorev:​it_remote_support_start_session_button_webpage_version.png?​900|}}
  
 ==== Navigating Security Windows ==== ==== Navigating Security Windows ====
 **Note:** After starting the **Screen Connect Session**, a **Security Window** may appear on your screen. If this occurs, please click on the button in this window that allows the **Screen Connect** program to run.  **Note:** After starting the **Screen Connect Session**, a **Security Window** may appear on your screen. If this occurs, please click on the button in this window that allows the **Screen Connect** program to run. 
  
-IMAGE: Red Box around Run +{{:​public:​gorev:​it_remote_support_security_window_webpage_version.png?900|}}
- +
-{{:​public:​gorev:​security_window.png?800|}}+
  
 ==== Screen Connect Session Window ==== ==== Screen Connect Session Window ====
 Once a **"​Your Computer is Being Controlled By"** banner appears on your screen, a **GoRev Support Agent** will be connected to your device and the **Screen Connect Session** will begin. ​ Once a **"​Your Computer is Being Controlled By"** banner appears on your screen, a **GoRev Support Agent** will be connected to your device and the **Screen Connect Session** will begin. ​
  
-IMAGE of Screen Connect Session+{{:​public:​gorev:​your_computer_is_being_controlled_by_window.png?​900|}}
  
  
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 Lastly, as a GoRev user, a **Screen Connect Session** can be started by utilizing **Help.GoRev.com**. To begin, please enter **help.gorev.com** into the **URL Field** of your preferred web browser. ​ Lastly, as a GoRev user, a **Screen Connect Session** can be started by utilizing **Help.GoRev.com**. To begin, please enter **help.gorev.com** into the **URL Field** of your preferred web browser. ​
  
-IMAGEhelp.gorev.com in URL field (NOTE www.help.gorev.com does not work so distinction is necessary here)+{{:public:gorev:​it_remote_support_help.gorev_url.png?900|}}
  
 +**Note:** Please make sure that you enter **help.gorev.com** into the **URL Field**, not **www.help.gorev.com**,​ as the **www.** will cause the URL not to function properly. ​
 ==== Starting a New Session ==== ==== Starting a New Session ====
 At this point, a **ConnectWise Control** webpage will be present on your screen. To continue, please click on the **Red Arrow** next to **Start a New Session** on this page.  ​ At this point, a **ConnectWise Control** webpage will be present on your screen. To continue, please click on the **Red Arrow** next to **Start a New Session** on this page.  ​
  
-IMAGEConnectWise Control Webpage with box around red arrow+{{:public:​gorev:​it_remote_support_start_a_new_session_website_version.png?​900|}}
  
 ==== Finalizing Session Details ==== ==== Finalizing Session Details ====
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 Once the **"​Join Session"​** window appears on your screen, please enter your **Name** into the corresponding field provided. ​ Once the **"​Join Session"​** window appears on your screen, please enter your **Name** into the corresponding field provided. ​
  
-IMAGERed Box around Your Name Field+{{:public:​gorev:​it_remote_support_your_name_webpage_version.png?​900|}}
  
 Once you are finished, click on the **"​Start Session"​** button in this window. ​ Once you are finished, click on the **"​Start Session"​** button in this window. ​
  
-IMAGERed Box around Start Session button+{{:public:​gorev:​it_remote_support_start_session_button_webpage_version.png?​900|}}
  
 ==== Navigating Security Windows ==== ==== Navigating Security Windows ====
 **Note:** After starting the **Screen Connect Session**, a **Security Window** may appear on your screen. If this occurs, please click on the button in this window that allows the **Screen Connect** program to run.  **Note:** After starting the **Screen Connect Session**, a **Security Window** may appear on your screen. If this occurs, please click on the button in this window that allows the **Screen Connect** program to run. 
  
-IMAGE: Red Box around Run +{{:​public:​gorev:​it_remote_support_security_window_webpage_version.png?900|}}
- +
-{{:​public:​gorev:​security_window.png?800|}}+
  
 ==== Screen Connect Session Window ==== ==== Screen Connect Session Window ====
 Once a **"​Your Computer is Being Controlled By"** banner appears on your screen, a **GoRev Support Agent** will be connected to your device and the **Screen Connect Session** will begin. ​ Once a **"​Your Computer is Being Controlled By"** banner appears on your screen, a **GoRev Support Agent** will be connected to your device and the **Screen Connect Session** will begin. ​
  
-IMAGE of Screen Connect Session +{{:​public:​gorev:​your_computer_is_being_controlled_by_window.png?​900|}}
 ====== Additional Resources ====== ====== Additional Resources ======
  
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