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public:gorev:itsupportticketcreation [2018/09/29 12:31]
sgriffin [GoRev Support Team]
public:gorev:itsupportticketcreation [2020/06/06 17:04] (current)
mgriffin [2 : Entering a Ticket Subject]
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 ====== GoRev IT Support Ticket Creation Tutorial ====== ====== GoRev IT Support Ticket Creation Tutorial ======
-Welcome to the GoRev IT Support Ticket Creation Tutorial. In this tutorial, we will focus on the process of Creating an IT Support Ticket in GoRev. +Welcome to the **GoRev IT Support Ticket Creation Tutorial**. In this tutorial, we will focus on the process of creating an **IT Support Ticket** in GoRev. 
  
 +**Note:** If you need assistance with a particular portion of this tutorial, please use the **Table of Contents** on the left hand side of this screen to navigate to the topic that you require. 
 ====== 1 : Navigating to the New Ticket Window ====== ====== 1 : Navigating to the New Ticket Window ======
-If you encounter any technical difficulties while using GoRev, please create an **IT Support Ticket** so that the issue can be resolved. In order to create an IT Support Ticket, first, begin by clicking on the **New Ticket**” button present in the toolbar on your GoRev Homepage. +If you encounter any technical difficulties while using GoRev, please create an **IT Support Ticket** so that the issue can be resolved. In order to create an **IT Support Ticket**, first, begin by clicking on the **New Ticket** button present on the GoRev Homepage toolbar.  
 + 
 +{{:public:gorev:step_1_go_to_new_ticket.png?950|}} 
  
-{{:public:gorev:step_1_new_ticket_button_for_it_ticket_creation.png?800|}} 
  
 ====== 2 : Entering a Ticket Subject ====== ====== 2 : Entering a Ticket Subject ======
-Once the New Ticket window appears on your device, please enter a **Subject Title** for your problem into the “Subject” field in this window. +Once the New Ticket window is visible, please enter a **Subject Title** for the issue you're experiencing into the **“Subject”** field in this window.  
 + 
 +{{:public:gorev:step_2_enter_subject.png?950|}} 
  
-{{:public:gorev:step_2_enter_subject_title_in_subject_field.png?800|}} 
 ====== 3 : Entering a Ticket Description  ====== ====== 3 : Entering a Ticket Description  ======
 Next, please enter a **Description** of your problem into the corresponding field provided.  Next, please enter a **Description** of your problem into the corresponding field provided. 
  
-{{:public:gorev:step_3_enter_description_into_description_field.png?800|}} 
  
-In your description, please include the **Location of the Issue in GoRev**, the **Nature of the Issue**, and any other information you believe to be relevant to the situation. +{{:public:gorev:step_3_change_the_description.png?950|}} 
 + 
 + 
 +In your description, please include the **Location of the Issue** in GoRev, the **Nature of the Issue**, and any other information you believe to be relevant to the situation. 
 ====== 4 : Attaching a File to the IT Support Ticket ====== ====== 4 : Attaching a File to the IT Support Ticket ======
-Now, in the event that you would like to attach a file to the **IT Support Ticket**, please use the **Attach File**” button present in the New Ticket window to complete this task. +Now, in the event that you would like to attach a file to the **IT Support Ticket**, please use the **Attach File** button present in the New Ticket window to complete this task. 
 + 
 +{{:public:gorev:step_4_attach_a_file_.png?950|}} 
  
-{{:public:gorev:step_4_attach_file_to_it_support_ticket.png?800|}} 
  
 ====== 5 : Issue Preventing Work ====== ====== 5 : Issue Preventing Work ======
-Additionally, if the problem you are experiencing prevents you from working, please click on the **This Issue Blocks Work**” box present on your screen. +Additionally, if the problem you are experiencing prevents you from working, please click on the **This Issue Blocks Work** box present on your screen.  
 + 
 +{{:public:gorev:step_5_blocks_work.png?950|}} 
  
-{{:public:gorev:step_5_click_this_issue_blocks_work_if_needed.png?800|}} 
  
 ====== 6 : Defining Your Preferred Contact Method ====== ====== 6 : Defining Your Preferred Contact Method ======
-Next, please specify your **Preferred Contact Method** by selecting the **Email**” or **Text Message**” option present in the bottom left corner of the New Ticket window. +Next, please specify your **Preferred Contact Method** by selecting the **Email** and/or **Text Message** option(s) present in the bottom left corner of the New Ticket window. 
  
-{{:public:gorev:step_6_please_select_your_preferred_contact_method.png?800|}}+{{:public:gorev:step_6_contact_info.png?950|}}
  
-After you have submitted your **IT Support Ticket**, the **GoRev Support Team** will contact you via your **Preferred Contact Method**.+After you have submitted your **IT Support Ticket**, the **GoRev Support Team** will contact you via your **Preferred Contact Method** if necessary.
  
 ====== 7 : IT Support Ticket Submission ====== ====== 7 : IT Support Ticket Submission ======
-Once you have selected your **Preferred Contact Method**, please submit your **IT Support Ticket** by clicking on the **Create Ticket**” button present on your screen. +Once you have selected your **Preferred Contact Method**, please submit your **IT Support Ticket** by clicking on the **Create Ticket** button present on your screen. 
  
-{{:public:gorev:step_7_click_create_ticket_when_finished.png?800|}}+{{:public:gorev:step_7_part_1_create_the_ticket.png?950|}}
  
 +**Note:** If you are a **GoRev Administrator** creating an **IT Support Ticket** for another **GoRev User**, please enter the individual’s **GoRev Username** into the **"Create for User"** field prior to submitting your **IT Support Ticket**. 
 +
 +{{:public:gorev:step_7_part_2_admin_create_ticket_for_user.png?950|}}
  
-If you are a **GoRev Administrator** creating an **IT Support Ticket** for another **GoRev User**, please enter the individual’s **GoRev Username** into the **Create for User** field in this window prior to submitting your **IT Support Ticket**.  
  
-{{:public:gorev:step_7_part_2_admins_enter_the_username_you_require.png?800|}} 
 ====== 8 : Contacting the GoRev Support Team ====== ====== 8 : Contacting the GoRev Support Team ======
-Finally, if you checked the “**This Issue Blocks Work**” box while creating your **IT Support Ticket**, please contact the **GoRev Support Team** at (**1-(832)-658-2209**immediately after submitting your **IT Support Ticket** so that our **Support Agents** can resolve your problem quickly. +Finally, if you checked the “**This Issue Blocks Work**” box while creating your **IT Support Ticket**, please contact the **GoRev Support Team** at **1-(317)-794-3900** immediately after submitting your **IT Support Ticket** so that our **Support Agents** can resolve your problem quickly. 
  
-{{:public:gorev:step_8_gorev_support_line_number.png?800|}}+{{:public:gorev:new_venture_endscreen_.jpg?800|}}
  
 ====== 9 : GoRev IT Support Ticket Division Hours ====== ====== 9 : GoRev IT Support Ticket Division Hours ======
-Please note that **IT Support Tickets** submitted using the New Ticket window are addressed **Monday through Friday** from **9 am to 5 pm EST**.  +Please note that **IT Support Tickets** submitted using the **New Ticket** window are addressed **Monday through Friday** from **9 am to 5 pm EST**.   
 + 
 +If you require immediate assistance, please contact our **24/7** **GoRev Support Team** at **1-(317)-794-3900**.
  
-If you require immediate assistanceplease contact our **24/7** **GoRev Support Team** at (**1-(832)-658-2209**).  +If your issue is not urgent, you, also, have the ability to contact the **GoRev Support Team** via email at **[[ask@gorev.com|ask@gorev.com]]**  
  
 {{:public:gorev:step_9_gorev_it_hours.png?800|}} {{:public:gorev:step_9_gorev_it_hours.png?800|}}
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