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public:gorev:itsupportticketcreation [2020/01/12 15:02]
sgriffin [GoRev IT Support Ticket Creation Tutorial]
public:gorev:itsupportticketcreation [2020/06/06 17:04] (current)
mgriffin [2 : Entering a Ticket Subject]
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 **Note:** If you need assistance with a particular portion of this tutorial, please use the **Table of Contents** on the left hand side of this screen to navigate to the topic that you require.  **Note:** If you need assistance with a particular portion of this tutorial, please use the **Table of Contents** on the left hand side of this screen to navigate to the topic that you require. 
 ====== 1 : Navigating to the New Ticket Window ====== ====== 1 : Navigating to the New Ticket Window ======
-If you encounter any technical difficulties while using GoRev, please create an **IT Support Ticket** so that the issue can be resolved. In order to create an IT Support Ticket, first, begin by clicking on the **“New Ticket”** button present in the GoRev Homepage toolbar. +If you encounter any technical difficulties while using GoRev, please create an **IT Support Ticket** so that the issue can be resolved. In order to create an **IT Support Ticket**, first, begin by clicking on the **“New Ticket”** button present on the GoRev Homepage toolbar. 
  
-{{:public:gorev:it_support_ticket_step_1_finall.png?800|}}+{{:public:gorev:step_1_go_to_new_ticket.png?950|}}
  
  
  
 ====== 2 : Entering a Ticket Subject ====== ====== 2 : Entering a Ticket Subject ======
-Once the New Ticket window is visible, please enter a **Subject Title** for your problem into the **“Subject”** field in this window. +Once the New Ticket window is visible, please enter a **Subject Title** for the issue you're experiencing into the **“Subject”** field in this window. 
  
-{{:public:gorev:it_support_ticket_step_2_subject_final.png?800|}}+{{:public:gorev:step_2_enter_subject.png?950|}}
  
  
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 Now, in the event that you would like to attach a file to the **IT Support Ticket**, please use the **“Attach File”** button present in the New Ticket window to complete this task. Now, in the event that you would like to attach a file to the **IT Support Ticket**, please use the **“Attach File”** button present in the New Ticket window to complete this task.
  
-{{:public:gorev:it_support_ticket_step_4_attach_files_final.png?800|}} +{{:public:gorev:step_4_attach_a_file_.png?950|}}
  
  
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 Additionally, if the problem you are experiencing prevents you from working, please click on the **“This Issue Blocks Work”** box present on your screen.  Additionally, if the problem you are experiencing prevents you from working, please click on the **“This Issue Blocks Work”** box present on your screen. 
  
-{{:public:gorev:it_support_ticket_step_5_block_work_final.png?800|}}+{{:public:gorev:step_5_blocks_work.png?950|}}
  
  
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 Next, please specify your **Preferred Contact Method** by selecting the **“Email”** and/or **“Text Message”** option(s) present in the bottom left corner of the New Ticket window.  Next, please specify your **Preferred Contact Method** by selecting the **“Email”** and/or **“Text Message”** option(s) present in the bottom left corner of the New Ticket window. 
  
-{{:public:gorev:it_support_ticket_step_6_contact_method_final.png?800|}}+{{:public:gorev:step_6_contact_info.png?950|}}
  
 After you have submitted your **IT Support Ticket**, the **GoRev Support Team** will contact you via your **Preferred Contact Method** if necessary. After you have submitted your **IT Support Ticket**, the **GoRev Support Team** will contact you via your **Preferred Contact Method** if necessary.
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 Once you have selected your **Preferred Contact Method**, please submit your **IT Support Ticket** by clicking on the **“Create Ticket”** button present on your screen.  Once you have selected your **Preferred Contact Method**, please submit your **IT Support Ticket** by clicking on the **“Create Ticket”** button present on your screen. 
  
-{{:public:gorev:it_support_ticket_step_7a_create_ticket_final.png?800|}}+{{:public:gorev:step_7_part_1_create_the_ticket.png?950|}}
  
 **Note:** If you are a **GoRev Administrator** creating an **IT Support Ticket** for another **GoRev User**, please enter the individual’s **GoRev Username** into the **"Create for User"** field prior to submitting your **IT Support Ticket**.  **Note:** If you are a **GoRev Administrator** creating an **IT Support Ticket** for another **GoRev User**, please enter the individual’s **GoRev Username** into the **"Create for User"** field prior to submitting your **IT Support Ticket**. 
  
-{{:public:gorev:it_support_ticket_step_7b_create_for_user_final.png?800|}}+{{:public:gorev:step_7_part_2_admin_create_ticket_for_user.png?950|}}
  
  
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