Welcome to the GoRev Patient Portal User Manual. If you received a text from our short code 36753 this means your healthcare provider is attempting to get in contact with you. This could be to get you your Covid test results, other types of results, or to simply reach out and discuss your existing treatment and status. This guide will show you how to navigate through our portal to access your lab results, communicate with your provider, and view/pay any bills that may be due to your healthcare provider.

The Portal can be accessed by visiting https://portal.gorev.com

Note: If you need assistance with a particular portion of this tutorial, please use the Table of Contents on the left hand side of this screen to navigate to the topic that you require.

This GoRev portal is by invitation only and only your healthcare provider can invite you. You will either receive a text message invitation or an email message invitation. Both will walk you through verifying your information and configuring your login credentials.

Invitation by SMS Text will look like the below. Click the link and it will take you to the next step in the registration process.

If you have already registered for a portal account and have received a second text invitation it is likely because your phone has been used for another patient to which you are the guarantor and have rights to view the patients portal information (think parent's for their children). If this is the case you must click on the “CLICK HERE TO LOGIN” bold text and then enter in your existing portal username and password. Otherwise, continue through the process by confirming the patient's date of birth and setting your user/pass.

After successfully registering you should now see the portal home page.

When you first log into the portal you will be presented with the Home page. Starting from the top down you can utilize the various navigational and system buttons as follows:

Select Language This portal will translate the entire system into the language you specify including any messages you receive from your provider. It is your responsibility to ensure any translation of your providers messages is accurate. If you have any questions. Contact your provider.

Messages Will display your message inbox containing any messages your provider has sent you. You can also respond to messages here.

Results Will display any clinical results your provider has issued to you

Billing Will display any patient invoices you may have due for services rendered by your provider

Contact Will show you the main contact numbers for any providers you have visited

Select Patient If you have registered as a guarantor for another patient you will be able to switch to the other patient's portal by selecting them within this drop down

Alerts You will see various alerts here issued by your provider. You can click the alert and it will take you to the relevant page

Your Locations You will see a list of locations you have been to and can pre-register for additional services by clicking the button within the providers logo

This page will show you all messages you have received from your provider. You can click into any message and click Reply. You can exchange files with your provider as needed by dragging them into the specified area.

A reply will look like the below:

This page will display any clinical results your provider has issued to you. You can click View to view the result directly in your web browser (requires a PDF viewer be installed) or you can download the PDF of your results directly to your device. You can also message your provider regarding this specific result by clicking the message button. Responses from your provider will show in the messages page.

This page will let you review any statements you have received from your provider. Simply click View and you will see the statement as shown below. You can download a copy of your statement or pay directly by clicking pay now.

You will first see a list of all your statements as shown here:

When you click into view a statement you will see:

The “Settings” tab will allow patients to update preferences regarding the portal such as preferred communication method (text/email) and reset their password. You can access your settings by clicking the gear towards the top right of the page. Please note if you uncheck both text and email communications you will no longer receive notices about new results or messages within your portal.

You can reset your password by clicking the forgot password link on the main page at https://portal.gorev.com.

Input the email you used as your portal username

You will see this confirmation page

You will receive an email within 1 to 10 minutes depending on security settings. If your email address does not exist in our system you will not receive an email. Click the “Reset Password” button in the email and you will be directed to a webpage as shown below. Enter your new password, confirm, and click set password.

If you have any additional questions or concerns regarding the GoRev Patient Portal, please contact the GoRev Support Team by phone at 1-(317)-794-3900 or by email at ask@gorev.com

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