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public:gorev:serverselection [2019/05/18 04:46]
sean.blythe 		public:gorev:serverselection [2020/04/11 02:53] (current)
mgriffin [Gray Server Selection Tile]
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-======Note: These instructions are for the old GoRev updater. For instructions on selecting a server in the new Launcher please see the link below====== 
-[[public:gorev:gorevlauncherinstallation|Installing the new GoRev Launcher]] 
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-\\ 
-\\ 
-\\ 
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 ====== GoRev Server Selection Tutorial ====== ====== GoRev Server Selection Tutorial ======
-Welcome to the GoRev Server Selection Tutorial. In this tutorial, we will focus on the process of Selecting a Server in GoRev.+Welcome to the **GoRev Server Selection Tutorial**. In this tutorial, we will focus on the process of navigating the **Server Selection Screen** in GoRev.
  
-====== 1 : Launching GoRev ====== +**Note:** If you need assistance with a particular portion of this tutorial, please use the **Table of Contents** on the left hand side of this screen to navigate to the topic that you require. 
-Launch the **GoRev Launcher** icon.+
  
-{{:public:gorev:gorev_launcher_icon.png?200|}} +====== 1 : Navigating to the Server Selection Screen ====== 
-====== 2 : Selecting a Server ====== +As a GoRev User, the **Server Selection** screen will allow you to access the GoRev Account for your required workplace.
-The **Server Selection Screen** will open to select a **Server**. +
  
-{{:public:gorev:gorev_launcher_client_tile_screen.png?800|}}+==== Launching GoRev ==== 
 +To begin, please Launch GoRev by double clicking on the **GoRev Launcher** icon on your device. 
  
-====== 3 : Logging into GoRev  ====== +{{:public:gorev:step_1_gorev_icon_desktop.png?800|}} 
-Enter username and password at the **GoRev Login Screen**. +==== Server Selection Screen ==== 
 +At this point, your **Server Selection Screen** will be visible. In this window, each **Tile** is a button that will allow you to **Login** to your **GoRev Account** for the corresponding workplace. 
  
-{{:public:gorev:login_gorev_launcher.png?800|}}+{{:public:gorev:step_1_part_2_server_selection_options.png?800|}} 
 +====== 2 : Utilizing the Server Selection Screen ======
  
-====== 4 : Server Selection ======+==== Selecting a Server Tile ==== 
 +Now, in order to **Login** to the **GoRev Account** for a specific workplace, please begin by clicking on the required **Tile** in this window. 
  
-Click on **Back to Server Select** to select a different server. +{{:public:gorev:step_2_part_1_server_selection_choose_your_tile.png?800|}}
  
-{{:public:gorev:gorev_launcher_server_select.png?800|}}\\ 
  
-Click on **"Launch GoRev"** once GoRev is ready to launch 
  
-{{:public:gorev:gorev_launcher_button.png?800|}}+==== Entering your GoRev Information ==== 
 +At this point, the **GoRev Login Screen** for the selected **Server** will be present on your screen. To continue, please enter your **GoRev Username** and **Password** into the corresponding fields provided. 
  
 +{{:public:gorev:step_2_part_2_server_selection_enter_your_user_and_password_.png?800|}}
  
-====== Additional Resources ====== 
  
  
-==== GoRev Server Selection Video Tutorial ====+==== Selecting a Different Server ==== 
 +**Note:** If you need to change your **Server Selection**, please navigate back to the **Server Selection Screen** by clicking on the **"Back to Server Select"** button in this window and select the **Server** that you require. 
  
 +{{:public:gorev:step_2_part_3_server_selection_back_to_server_select.png?800|}}
 +==== Logging into GoRev ====
  
 +Once you are finished selecting a **Server** and entering your **GoRev Information**, click on the **"Login"** button on your screen. 
 +
 +{{:public:gorev:step_2_part_4_server_selection_login_to_gorev.png?800|}}
 +
 +After the **GoRev Loading Bar** becomes complete, please click on the **"Launch GoRev"** button on your device. 
 +
 +{{:public:gorev:step_2_part_5_server_selection_launch_gorev.png?800|}}
 +
 +At this point, the **GoRev Homepage** for the selected **Server** will be present on your screen. 
 +
 +{{:public:gorev:step_2_part_6_server_screen_now_visible.png?800|}}
 +
 +====== 3 : Troubleshooting ======
 +In the event that you experience an issue while utilizing the **GoRev Server Selection** screen, please reference the below troubleshooting tips to better understand and troubleshoot the situation. 
 +
 +==== Red Server Selection Tile ====
 +If your **Server Tile** or one of your **Server Tiles** on the **Server Selection** screen is **Red**, the **Server** is offline. Please call **GoRev Support** at **1-(317)-794-3900** so that one of our **Support Agents** can investigate the issue. 
 +
 +{{:public:gorev:step_3_part_1_server_select_offline_server.png?800|}}
 +==== Gray Server Selection Tile ====
 +On the other hand, if your **Server Tile** or one of your **Server Tiles** on the **Server Selection** screen is **Gray**, you do not have active access to this **Server**. If you believe that you should have access to this **Server**, please contact your **Authorized Delegate**, as he/she is responsible for restoring **Server** access for all GoRev users at your Facility. 
 +
 +{{:public:gorev:step_3_part_2_server_select_gray_offline_server.png?800|}}
 +
 +**Note:** If you do not know which individual or individuals are **Authorized Delegates** for your Facility, please don't hesitate to call **GoRev Support**, as our **Support Agents** have a comprehensive list of **Authorized Delegates** with their contact information readily available for reference.
 +
 +====== Additional Resources ======
 +
 +==== GoRev Server Selection Video Tutorial ====
 {{youtube>_nWRipeaeNw?900x500&rel=0}} {{youtube>_nWRipeaeNw?900x500&rel=0}}
 +
 ==== GoRev Support Team ==== ==== GoRev Support Team ====
  
-If you have any additional questions or concerns regarding the **Server Selection Process** in **GoRev**, please contact the **GoRev Support Team** at **(317-794-3900)**.+If you have any additional questions or concerns regarding the **Server Selection Process** in **GoRev**, please contact the **GoRev Support Team** by phone at **1-(317)-794-3900** or by email at **[[ask@gorev.com|ask@gorev.com]]**
  
 [[:public:GoRev:start|Back to GoRev Guides]] [[:public:GoRev:start|Back to GoRev Guides]]
  
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