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public:gorev:serverselection [2020/02/14 21:44]
sgriffin
public:gorev:serverselection [2020/02/16 21:43] (current)
mgriffin [Gray Server Selection Tile]
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 To begin, please Launch GoRev by double clicking on the **GoRev Launcher** icon on your device. ​ To begin, please Launch GoRev by double clicking on the **GoRev Launcher** icon on your device. ​
  
-{{:​public:​gorev:​gorev_launcher_icon.png?200|}} +{{:​public:​gorev:​step_1_gorev_icon_desktop.png?800|}}
 ==== Server Selection Screen ==== ==== Server Selection Screen ====
 At this point, your **Server Selection Screen** will be visible. In this window, each **Tile** is a button that will allow you to **Login** to your **GoRev Account** for the corresponding workplace. ​ At this point, your **Server Selection Screen** will be visible. In this window, each **Tile** is a button that will allow you to **Login** to your **GoRev Account** for the corresponding workplace. ​
  
-IMAGEServer Selection Screen with Tiles separately boxed in red+{{:public:​gorev:​step_1_part_2_servers.png?​800|}}
  
 ====== 2 : Utilizing the Server Selection Screen ====== ====== 2 : Utilizing the Server Selection Screen ======
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 Now, in order to **Login** to the **GoRev Account** for a specific workplace, please begin by clicking on the required **Tile** in this window. ​ Now, in order to **Login** to the **GoRev Account** for a specific workplace, please begin by clicking on the required **Tile** in this window. ​
  
-IMAGERed Box around one server tile +{{:public:​gorev:​step_2_selected_server.png?​800|}} 
  
-{{:​public:​gorev:​gorev_launcher_client_tile_screen.png?​800|}} 
  
 ==== Entering your GoRev Information ==== ==== Entering your GoRev Information ====
 At this point, the **GoRev Login Screen** for the selected **Server** will be present on your screen. To continue, please enter your **GoRev Username** and **Password** into the corresponding fields provided. ​ At this point, the **GoRev Login Screen** for the selected **Server** will be present on your screen. To continue, please enter your **GoRev Username** and **Password** into the corresponding fields provided. ​
  
-IMAGEGoRev Login Screen with Username and Password in red box(es)+{{:public:​gorev:​step_2_part_2_enter_gorev_info.png?800|}}  
  
-{{:​public:​gorev:​login_gorev_launcher.png?​800|}} ​ 
  
 ==== Selecting a Different Server ==== ==== Selecting a Different Server ====
 **Note:** If you need to change your **Server Selection**,​ please navigate back to the **Server Selection Screen** by clicking on the **"​Back to Server Select"​** button in this window and select the **Server** that you require. ​ **Note:** If you need to change your **Server Selection**,​ please navigate back to the **Server Selection Screen** by clicking on the **"​Back to Server Select"​** button in this window and select the **Server** that you require. ​
  
-IMAGERed Box around Back to Server Select button+{{:public:​gorev:​step_2_part_3_back_to_server_select.png?​800|}}
  
 ==== Logging into GoRev ==== ==== Logging into GoRev ====
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 Once you are finished selecting a **Server** and entering your **GoRev Information**,​ click on the **"​Login"​** button on your screen. ​ Once you are finished selecting a **Server** and entering your **GoRev Information**,​ click on the **"​Login"​** button on your screen. ​
  
-IMAGERed box around Login button+{{:public:​gorev:​step_2_part_4_login_button.png?​800|}}
  
 After the **GoRev Loading Bar** becomes complete, please click on the **"​Launch GoRev"​** button on your device. ​ After the **GoRev Loading Bar** becomes complete, please click on the **"​Launch GoRev"​** button on your device. ​
  
-IMAGERed box around Launch GoRev button+{{:public:​gorev:​step_2_part_5_launch_screen.png?​800|}}
  
 At this point, the **GoRev Homepage** for the selected **Server** will be present on your screen. ​ At this point, the **GoRev Homepage** for the selected **Server** will be present on your screen. ​
  
-IMAGEGoRev Homepage+{{:public:​gorev:​step_2_part_6_home_screen.png?​800|}}
  
 +====== 1 : Troubleshooting ======
 +In the event that you experience an issue while utilizing the **GoRev Server Selection** screen, please reference the below troubleshooting tips to better understand and troubleshoot the situation. ​
  
-====== Additional Resources ======+==== Red Server Selection Tile ==== 
 +If your **Server Tile** or one of your **Server Tiles** on the **Server Selection** screen is **Red**, the **Server** is offline. Please call **GoRev Support** at **1-(317)-794-3900** so that one of our **Support Agents** can investigate the issue. ​
  
 +{{:​public:​gorev:​step_1_part_1_troubleshooting_red_tile.png?​800|}}
 +
 +==== Gray Server Selection Tile ====
 +On the other hand, if your **Server Tile** or one of your **Server Tiles** on the **Server Selection** screen is **Gray**, you do not have active access to this **Server**. If you believe that you should have access to this **Server**, please contact your **Authorized Delegate**, as he/she is responsible for restoring **Server** access for all GoRev users at your Facility. ​
 +
 +{{:​public:​gorev:​step_1_part_2_troubleshooting_gray_tile.png?​800|}}
 +
 +**Note:** If you do not know which individual or individuals are **Authorized Delegates** for your Facility, please don't hesitate to call **GoRev Support**, as our **Support Agents** have a comprehensive list of **Authorized Delegates** with their contact information readily available for reference.
 +
 +====== Additional Resources ======
  
 ==== GoRev Server Selection Video Tutorial ==== ==== GoRev Server Selection Video Tutorial ====
 {{youtube>​_nWRipeaeNw?​900x500&​rel=0}} {{youtube>​_nWRipeaeNw?​900x500&​rel=0}}
- 
  
 ==== GoRev Support Team ==== ==== GoRev Support Team ====
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